Hi guys just to let you know Boohoo is operating as business as usual.

Returns

How do I return?

UK & INTERNATIONAL RETURNS

    UK returns are FREE using the returns portal.

    For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.​

    You've got 28 days to send something back to us from the day you receive it.​

    If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.

    No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof. Items must be unwashed, unworn and with the original labels still attached

    Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

  • 1

    Repack your items.

  • 2

    Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

  • 3

    Select your preferred return option (Print returns label at home or in store options).

  • 4

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

  • 5

    Keep an eye on your return tracking. You'll get an email once we receive your returned item.

START A RETURN

Good to know...

We've gone paperless! You'll no longer receive a delivery note in your parcel.

For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached.

This does not affect your statutory rights.